Quality | Directorate of Information Technologies

Mission-Vision

Vision

As the Directorate of Information Technologies, our vision is to establish, operate, and continuously enhance an information technology infrastructure that serves as the digital backbone of all academic, administrative, and research activities at Haliç University.

Our aim is to transform information technologies from a unit that merely provides support services into a strategic, data-driven, secure, innovative, and integrated structure that guides institutional decision-making processes.

In this context, our vision is to lead Haliç University in becoming an agile, accessible, and sustainable institution whose national and international presence is strengthened through a comprehensive digital transformation integrated with information technologies.

In pursuing this vision, we act with a technology approach that:

Prioritizes information security,
Centers user satisfaction,
Transforms technology into institutional opportunity and value,
Digitalizes institutional memory,
Documents and monitors all processes to ensure traceability,
Adapts to the requirements of the digital era through innovative approaches.

Mission

The mission of the Directorate of Information Technologies is to plan, establish, manage, and continuously improve the technological infrastructure that ensures the seamless and secure execution of Haliç University’s educational, research, and administrative processes in the digital environment.

In line with this mission, our responsibilities include:

Analyzing the needs of all academic and administrative units and developing technical solutions tailored to those needs,
Ensuring the continuity, reliability, and security of all software and hardware systems within the University,
Providing a sustainable, document-based IT service in accordance with the principles of the Quality Management System,
Acting in full compliance with information security requirements, data privacy standards, the Personal Data Protection Law (KVKK), and all relevant legal regulations,
Ensuring fast, secure, and equitable access to technology for students, academic staff, and administrative personnel,
Supporting the creation of innovative learning environments by integrating next-generation educational technologies into the University,
Developing institutional communication, automation, monitoring, and reporting systems in alignment with data-driven management principles,
Ensuring that all services are delivered in accordance with documented procedures and instructions, making them auditable and measurable.

Promoting and strengthening the institutional digital culture beyond solely managing the IT infrastructure is also an integral part of our mission.

Quality Policies

While Haliç University aspires to excellence in education, research, and community engagement, the Directorate of Information Technologies is committed to providing the technological infrastructure and digital transformation necessary to realize this vision in a secure, sustainable, and internationally compliant manner.

In this context, our fundamental quality principles are as follows:

Strategic Alignment and Innovation:
To develop innovative, proactive, and future-oriented technological solutions that align fully with the University’s strategic goals and closely follow global technological advancements.

Service Continuity and Accessibility:
To ensure that IT services are uninterrupted, fast, and accessible—independent of time and location—for all stakeholders (students, academic staff, and administrative personnel), and to safeguard business continuity by proactively analyzing potential risks.

Information Security and Data Privacy:
To protect the confidentiality, integrity, and availability of institutional data at the highest level in accordance with national regulations (KVKK) and international information security standards (ISO 27001).

Stakeholder Orientation and Satisfaction:
To place user experience at the center of our operations, accurately assess stakeholder needs and expectations, and provide transparent, measurable, and solution-oriented services.

Competence and Institutional Development:
To enhance the technical and managerial competencies of our staff through continuous training, and to foster a culture that encourages knowledge sharing and teamwork within the institution.

Continuous Improvement:
To regularly monitor the performance of our Quality Management System (ISO 9001), evaluate our processes through data-driven analyses (KPIs), and continuously improve our service quality within the “Plan-Do-Check-Act” cycle.

As the Directorate of Information Technologies at Haliç University, we view technology as a tool that adds value to people and conduct all our processes with the principle of “Consistency in Quality, Trust in Service.”

Quality Commission

İsmail DERİN – Director of Information Technologies (Chair)

Seyit ARVİŞ – Software Development Unit Quality Representative

Berkan ATAŞ – Systems and Network Unit Quality Representative

Rıdvan ULUPINAR – Quality Processes Supervisor (Reporter)

Duties of the Quality Commission

In line with the Directorate’s strategic plan and objectives, to establish an internal and external quality assurance system for evaluating the technology services provided (data center operations, network infrastructure, software development, cybersecurity, and end-user support), improving service quality (business continuity, performance, security), identifying institutional performance indicators (KPIs), and conducting these activities in accordance with the principles and guidelines of the Higher Education Quality Council (YÖKAK).

To define, analyze, and periodically revise the core IT service processes of the Directorate (Help Desk process, new personnel onboarding process, system maintenance and update process, software request process, etc.) within the philosophy of continuous improvement.

To conduct and monitor internal control processes in critical areas—particularly Information Security, Personal Data Protection Law (KVKK) compliance, and software license management—and to plan the necessary corrective and preventive actions.

To contribute to the implementation of University Quality Commission decisions across the Directorate, monitor the outcomes, and prepare progress reports accordingly.

To prepare the Directorate’s Annual Activity Report and Annual Internal Evaluation Report and submit them to the Quality Coordination Office within the required timeframe.

To coordinate preparations for evaluations and audits conducted by national or international independent bodies (ISO 27001, YÖKAK, etc.) and provide full support throughout these processes.

To analyze the results of internal and external evaluation reports carried out university-wide and present recommendations to the Unit Manager for improving the Directorate’s processes.

To carry out and coordinate other quality-related tasks assigned by the Quality Coordination Office or the Directorate’s senior management.

To coordinate and monitor the operational status, maintenance, and proper functioning of the security systems under the responsibility of the Directorate.