Quality | Directorate of Information Technologies

Mission-Vision

Mission

Drawing inspiration from the rich cultural heritage of the Golden Horn, Haliç University is committed to advancing knowledge and creativity, and to making a meaningful impact in science, the arts, and sports at a global level.

Vision

Guided by the deep historical legacy and cultural significance embodied by the Golden Horn, Haliç University envisions becoming a leading institution in education, research, and societal contribution, shaping the future through innovation, academic excellence, and global engagement.

Quality Policies

While Haliç University aspires to excellence in education, research, and community engagement, the Directorate of Information Technologies is committed to providing the technological infrastructure and digital transformation necessary to realize this vision in a secure, sustainable, and internationally compliant manner.

In this context, our fundamental quality principles are as follows:

Strategic Alignment and Innovation:
To develop innovative, proactive, and future-oriented technological solutions that align fully with the University’s strategic goals and closely follow global technological advancements.

Service Continuity and Accessibility:
To ensure that IT services are uninterrupted, fast, and accessible—independent of time and location—for all stakeholders (students, academic staff, and administrative personnel), and to safeguard business continuity by proactively analyzing potential risks.

Information Security and Data Privacy:
To protect the confidentiality, integrity, and availability of institutional data at the highest level in accordance with national regulations (KVKK) and international information security standards (ISO 27001).

Stakeholder Orientation and Satisfaction:
To place user experience at the center of our operations, accurately assess stakeholder needs and expectations, and provide transparent, measurable, and solution-oriented services.

Competence and Institutional Development:
To enhance the technical and managerial competencies of our staff through continuous training, and to foster a culture that encourages knowledge sharing and teamwork within the institution.

Continuous Improvement:
To regularly monitor the performance of our Quality Management System (ISO 9001), evaluate our processes through data-driven analyses (KPIs), and continuously improve our service quality within the “Plan-Do-Check-Act” cycle.

As the Directorate of Information Technologies at Haliç University, we view technology as a tool that adds value to people and conduct all our processes with the principle of “Consistency in Quality, Trust in Service.”

Quality Commission of Directorate

İsmail DERİN – Director of Information Technologies (Chair)

Seyit ARVİŞ – Software Development Unit Quality Representative

Berkan ATAŞ – Systems and Network Unit Quality Representative

Rıdvan ULUPINAR – Quality Processes Supervisor (Reporter)

Duties of the Quality Commission of Directorate

In line with the Directorate’s strategic plan and objectives, to establish an internal and external quality assurance system for evaluating the technology services provided (data center operations, network infrastructure, software development, cybersecurity, and end-user support), improving service quality (business continuity, performance, security), identifying institutional performance indicators (KPIs), and conducting these activities in accordance with the principles and guidelines of the Higher Education Quality Council (YÖKAK).

To define, analyze, and periodically revise the core IT service processes of the Directorate (Help Desk process, new personnel onboarding process, system maintenance and update process, software request process, etc.) within the philosophy of continuous improvement.

To conduct and monitor internal control processes in critical areas—particularly Information Security, Personal Data Protection Law (KVKK) compliance, and software license management—and to plan the necessary corrective and preventive actions.

To contribute to the implementation of University Quality Commission decisions across the Directorate, monitor the outcomes, and prepare progress reports accordingly.

To prepare the Directorate’s Annual Activity Report and Annual Internal Evaluation Report and submit them to the Quality Coordination Office within the required timeframe.

To coordinate preparations for evaluations and audits conducted by national or international independent bodies (ISO 27001, YÖKAK, etc.) and provide full support throughout these processes.

To analyze the results of internal and external evaluation reports carried out university-wide and present recommendations to the Unit Manager for improving the Directorate’s processes.

To carry out and coordinate other quality-related tasks assigned by the Quality Coordination Office or the Directorate’s senior management.

To coordinate and monitor the operational status, maintenance, and proper functioning of the security systems under the responsibility of the Directorate.