As the Directorate of Campus Life, our quality policy is to manage all service processes in a planned, transparent, participatory, and continuously improvable manner to ensure that our students, academic staff, and administrative personnel can live on campus with peace, safety, comfort, and efficiency.
In this context:
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Stakeholder Orientation: We shape our services based on the needs, expectations, and feedback of all campus users, aiming to increase their satisfaction.
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Transparency and Fairness: In areas such as dormitories, security, transportation, dining, and social spaces, we operate according to measurable, accessible, and fair criteria.
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Process Management and Efficiency: We standardize processes by utilizing resources effectively, support them with technological solutions, and continuously update workflows.
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Culture of Sustainable Improvement: We identify deficiencies through internal audits, performance measurement, and feedback mechanisms, and plan and implement necessary improvement activities.
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Ethical and Legal Compliance: All campus life activities are conducted in accordance with legal regulations, university principles, and ethical standards.
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Communication and Participation: We maintain effective and continuous communication with university units, students, staff, and other stakeholders, encouraging collaboration and participation in decision-making processes.
This quality policy establishes the fundamental principles for all activities carried out under the strategic plans and objectives of the Directorate of Campus Life; performance is regularly monitored and enhanced through quality indicators defined for each unit.